These guidelines for cancellation and return don't undermine your fundamental rights as customers.
Royal Trading Srl refuses any responsibility that might follow a particular configuration or malfunction in our customers' computer causing slight differences in the colors of our products.
In compliance with the agreement, Royal Trading Srl specifically reserves the right to the possibility that the product might have small differences concerning the characteristics of materials, colors, weights, sizes, manufacture and other similar aspects with respect to the descriptions and piece of information on our statements, catalogs or any other stamped or electronic document by Royal Trading Srl. These differences might be determined by the typical process of handmade production.
Royal Trading Srl declines any responsibility for the measurements that the customer provides us.
Once confirmed and dispatched, the orders cannot be modified.
If the customer receives flawed items or in case of shipping mistakes made by Royal Trading Srl, it is possible to return or replace the item. Royal Trading Srl reserves the right to ask for photographic evidences before authorizing any return for flawed items and it takes charge of the shipping cost for the return of the item.